Returns & Exchanges
At Calecim Professional, we stand by the clinical efficacy of our stem-cell technology and offer a 30-day return policy for products purchased directly from our official store. If you are not completely satisfied with your skincare results, we are committed to making the return process as seamless as possible.
Initiate Your Request
Contact our dedicated concierge team via email within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original medical-grade packaging, ensuring the RMA number is clearly marked on the exterior of the box to prevent processing delays.
Ship to Laboratory
Send your return package using a trackable shipping service to our regional distribution center; please retain your tracking number until the return is confirmed.
Quality Inspection & Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing