Frequently Asked Questions
Everything you need to know about our physician-grade stem cell skincare.
What is the science behind Calecim Professional products?
Our products are powered by PTT-6®, a patented high-concentration complex of growth factors and exosomes derived from ethically sourced Red Deer Umbilical Cord Lining Stem Cells, designed to promote rapid skin rejuvenation.
When can I expect to see results from my skincare regimen?
While individual results vary, many users report visible improvements in skin firmness and radiance within 14 to 28 days of consistent daily application.
Do you offer international shipping?
Yes, we ship our professional skincare range worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What is your return policy for opened products?
Due to the medical-grade nature of our formulations, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are Calecim Professional products suitable for sensitive skin?
Yes, our formulations are designed to be non-irritating and are frequently used post-procedure to calm the skin. However, we always recommend a patch test or consulting with your dermatologist before starting a new regimen.
How should I store my Calecim products?
To maintain the potency of the active growth factors, store your products in a cool, dry place away from direct sunlight. There is no need to refrigerate unless specified on the individual packaging.